Customer Service

Satisfaction guaranteed! Return Policy

We offer a 100% satisfaction guaranteed buying experience. If for any reason you are not satisfied you may return any unused or unaltered item within 7 days of receipt for a full refund credit or exchange (minus shipping and handling). Items must be packaged properly and insured on their return. Please keep all receipts in the event of a shipping error. Return items to: www.Magiccleaning.com, 411 West Victoria Lane, Arlinghton Heights, IL 60005, USA.

Shipping/ Insurance/ Liabilities

We use the finest delivery service companies to ensure timely professional deliveries. Delivery time is normally within 2 business days for in stock items. In the event an item is out of stock, the customer will be contacted and informed as to the estimated time of delivery. No charges will be made to the credit cards unless the customer agrees to the delay. Billing will occur at shipping. Customer will be notified of any delays via e-mail. All items shipped from www.Magiccleaning.com, Inc. are insured for full value until delivery to your location. Once delivered to your location you are solely responsible for the merchandise. You agree to accept any loss or damage to the merchandise, whether caused by you or by another, or by any other known or unknown cause, and whether or not such cause is under your control, from and after the point of delivery to your location and up to and including the return to and receipt by www.Magiccleaning.com, Inc. of the merchandise in its original condition.

Sale taxes

As current laws are written all purchases made out of the state of Illinois are exempt from Illinois state sales tax. Purchases must be shipped out of state with proper documentation. We will always update and advise our customers as the laws change. If you are purchasing for your business, in the state of Illinois, it is required by law to provide a current Illinois State Resale Certificate to our company.

Privacy

www.Magiccleaning.com, Inc. is committed to protecting your privacy. Our customers can expect the highest level of confidentiality. The information gathered by www.Magiccleaning.com, Inc. will never be sold, rented or loaned to any third party. www.Magiccleaning.com, Inc. will also enforce a NO SPAMMING policy which implies that customers will not receive e-mail overloads coming from www.Magiccleaning.com, Inc. E-mail to customers will be used for no other purpose than to inform customers of special sales, delivery confirmations or information that will benefit them. Customers will be given the option to receive the information and to discontinue this practice at any time.

Security

www.Magiccleaning.com, Inc. web site will use what is known as SSL (Secure Sockets Layers) for ensuring complete online transaction security. SSL is the industry standard for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation by encrypting the data sent through the Internet. www.Magiccleaning.com, Inc. e-commerce site will use SSL encryption for all its online transactions.

Mistakes

We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. We are here to serve you. Please call Customer Service at (847) 258-5600 with any questions or concerns.

Colors and Sizes

Because of the handcrafted nature of the product, colors, details and sizes may vary slightly from the pictures published on our Website.

Payment

For your convenience www.Magiccleaning.com, Inc. accepts the following credit cards: Visa, MasterCard, American Express, and Cashier's check. Also our web site accepts payments made with Paypal system.

Images

The images featured on this Web site may have been altered, reduced, or enlarged. These images are intended to represent the general design and appearance of the item.

Questions

For any inquiries please call our Customer Service Department at (847) 258-5600 Monday through Friday, 9 a.m. to 5:30 p.m. Central time, or e-mail customer service. We will attempt to answer any and all questions accurately and thoroughly. We are always glad to help.